Returns & Refunds

At Biona, we strive for the highest quality in every organic product; however, if your order arrives damaged or incorrect, you can return it within 14 days of delivery. Due to the perishable nature of our products, items must be unopened and in their original packaging to be eligible for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and photos of the items you wish to return.

• 2.
  Receive Authorization

  Our team will review your request within 24 hours and provide a return authorization number and the return shipping address.

• 3.
  Package Securely

  Place the unopened food items back into their original shipping box, ensuring they are well-protected to prevent damage during transit.

• 4.
  Refund Processing

  Once we receive and inspect your returned goods, we will issue a full refund to your original payment method within 5-7 business days.